Delete your account & data

You can permanently delete your JEMS account and the data associated with it at any time. There are two ways to do this.

Option 1 — In the app (fastest)

1. Open the JEMS app and go to the Profile tab.
2. Tap Delete account.
3. Confirm. Your account and associated data are removed right away.

Option 2 — By email

If you can't access the app, email us from the address on your account and we'll process the deletion:

Request account deletion

Send to [email protected] with the subject "Delete my JEMS account." We verify the request comes from the account email, then complete deletion within 30 days (usually much sooner).

What gets deleted

• Your account record and email address.
• Your saved/favorited stays and any concierge conversation history tied to your account.
• Any subscription association held on our side (cancel an active subscription separately through the App Store or Google Play so you aren't billed again).

What we keep

We may retain a minimal record only where required by law (for example, tax or fraud-prevention obligations), and anonymized, non-identifying usage statistics that can't be linked back to you. JEMS never stores your payment-card details — those are handled by the App Store, Google Play, or the travel partner you book with.

Contact

Questions: [email protected].